But this option hasn’t been automatically deployed to all customers. With no official fix yet available, Roku has been forced to roll back the update for some of its users by downgrading their devices to software version 10.0.0. Roku has been aware of the problem for some time, as a Roku forum moderator has been writing back to forum posters since at least last week, asking for information about their devices like the serial number, Roku device model, device ID and software OS version. A few users said rebooting their TV or router worked, but others said they tried that, as well as a factory reset, without any resolution. Customers with both hardwired and wireless network connections are impacted, according to consumer complaints. There are many other threads as well, with dozens of responses. In an 18-page thread on Roku’s community forums, users reported issues with Westinghouse, TCL, Sharp and Hisense TVs, among other devices. Though the issue began to blow up on the Roku forums last week, some users said they’ve been dealing with a non-functional TV for multiple weeks, leading them to purchase a Chromecast or Fire TV stick instead.
In addition, the issues impact Roku Ultra devices, as well. That means many of the impacted customers only recently received the update, as they own a Roku TV, leading to the flood of consumer complaints when the update resulted in favorite streaming apps not working. While the 10.5 update began rolling out in October, Roku tends to update its streaming players first followed by its Roku TV devices. Roku says it’s aware of the problem and working to resolve it. Some are also experiencing problems with their screens being frozen and their Roku remote no longer functioning, they said, but it’s unclear for now if these are a related or separate issue. According to reports published to Roku’s own customer forums and other sites, like Reddit, impacted Roku TV owners say many of their streaming apps - like HBO Max, Disney+, Amazon Prime Video, Paramount+ and others, no longer work while others have more intermittent issues, like Netflix. A number of Roku customers are experiencing problems with their Roku TVs following the Roku OS 10.5 update.
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